Privacy Policy
Your private information is important to Venator Media Pty Ltd (“Venator Media”). Our Privacy Policy is about your personal information and explains how we collect such information, what we do with it and how it is protected.
Venator Media is committed to providing quality services to you and this policy outlines our ongoing obligations to you in respect of how we manage your Personal Information.
We have adopted the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) (the Privacy Act). The APPs govern the way in which we collect, use, disclose, store, secure and dispose of your Personal Information.
What is Personal Information and why do we collect it?
Personal Information is information or an opinion that identifies an individual. Examples of Personal Information we collect includes names, addresses, email addresses, phone and facsimile numbers. This Personal Information is obtained in many ways including correspondence, by telephone and by email, via our website and other publicly available sources, from cookies and from third parties. We don’t guarantee website links or policy of authorised third parties.
What we collect
We collect your Personal Information for the primary purpose of providing our services to you, providing information to our clients and marketing. We may also use your Personal Information for secondary purposes closely related to the primary purpose, in circumstances where you would reasonably expect such use or disclosure. You may unsubscribe from our mailing/marketing lists at any time by contacting us in writing.
When we collect Personal Information we will, where appropriate and where possible, explain to you why we are collecting the information and how we plan to use it.
Venator Media collects personal information such as names, contact telephone numbers, contact details, email addresses, payment details, financial information and/or credit card details
Sensitive information will be used by us only:
• For the primary purpose for which it was obtained
• For a secondary purpose that is directly related to the primary purpose
• With your consent; or where required or authorised by law.
Purpose
We collect personal information when it is reasonably required for business purposes and so that the goods can be provided to you.
Other reasons Venator Media Pty Ltd collects personal information include:
- For internal use
- Marketing
- Processing payments
If you do not provide some of the personal information we ask for, we may not be able to deliver the goods to you.
How information is collected and how it is held
Information is collected directly from you. You warrant that the personal information you provide is accurate, up to date and complete.
Your Personal Information is stored in a manner that reasonably protects it from misuse and loss and from unauthorised access, modification or disclosure. The information is held electronically. All information is backed up to Venator Media’s internal servers and the cloud.
When your Personal Information is no longer needed for the purpose for which it was obtained, we will take reasonable steps to destroy or permanently de-identify your Personal Information. However, most of the Personal Information is or will be stored in client files which will be kept by us for a minimum of 7 years.
Third Parties
Where reasonable and practicable to do so, we will collect your Personal Information only from you. However, in some circumstances we may be provided with information by third parties. In such a case we will take reasonable steps to ensure that you are made aware of the information provided to us by the third party.How an individual may access personal information
Your personal information may be shared internally or with third parties. Venator Media may disclose any or all of your personal information to:
- Parties which Venator Media work with.
- Third party transport companies, couriers, designers, glass manufacturers
- Credit card merchants
- Solicitors.
Any other third parties reasonably required for legal obligations and other privacy exceptions.
If Venator Media is required to provide your personal information to any other third parties not mentioned above, overseas parties or in a way that is unrelated to the scope of Venator Media conducting its business, Venator Media will obtain express consent from you before disclosing or using personal information in such a way.
Security
Venator Media takes all reasonable steps to protect the security of your personal information.
All web pages on Venator Media where personal information is transmitted utilize a secure, encrypted 128-bit SSL connection. This encryption standard is industry-recognised following Google’s best practices.
Once your personal information is no longer required for our business operations or legal obligations, we ensure it is securely destroyed.
Overseas Data Transfer
By providing us with personal information, you consent to the potential disclosure of your information outside of Australia. Some overseas third parties may not be regulated by the Privacy Act and the Australian Privacy Principles, meaning they might not be held accountable under the Privacy Act for potential breaches. The likelihood of this occurring is low, however, this may include countries such as the United States of America or other nations where cloud storage may be physically stored.
Links to other websites
Our Services may contain links to other websites. We do not have any control over those websites and we are not responsible for the protection and privacy of any personal information which you provide whilst visiting those websites. Those websites are not governed by this Privacy Policy.
Policy Updates
Venator Media reserves the right to alter and update this Privacy Policy at its sole discretion without notice. It is recommended that you check this policy for updates on a regular basis. Use of the products and services provided by Venator Media constitutes acceptance of this Privacy Policy.
If you believe a breach of the Australian Privacy Principles has occurred, please alert Venator Media immediately so the matter may be resolved as soon as is practicable. Otherwise, a complaint may be lodged with the Office of the Australian Information Commissioner.
Access to your Personal Information
You may access the Personal Information we hold about you and to update and/or correct it, subject to certain exceptions. If you wish to access your Personal Information, please contact us in writing.
Venator Media will not charge any fee for your access request, but may charge an administrative fee for providing a copy of your Personal Information.
In order to protect your Personal Information we may require identification from you before releasing the requested information.